Refund policy

Returns & exchanges

Every piece of fabric at Kapray Walay is cut to the exact length you order. Because cut fabric cannot be resold, we accept returns and exchanges only in the cases below.

When we will exchange or refund

  • The fabric is faulty or damaged (for example a tear, stain, printing or weaving defect).
  • You received the wrong fabric, colour or length compared with your order.

How to request a return

  1. Contact us within 7 days of delivery with your order number and clear photos of the fabric and the issue.
  2. Do not wash, cut or stitch the fabric – it must be in the condition you received it.
  3. Once we approve your request, we will arrange the return pickup or tell you where to send it. Return shipping for faulty or wrong items is free.

Refunds

After we receive and inspect the fabric, you can choose an exchange (same fabric or a different one of equal value) or a refund. Refunds for Cash on Delivery orders are sent by bank transfer or mobile wallet (JazzCash / Easypaisa) within 7 working days of approval. Card and online payments are refunded to the original payment method.

What we can't accept

  • Fabric that has been washed, cut, stitched or altered.
  • Requests made more than 7 days after delivery.
  • Small colour differences caused by screen settings – order a swatch first if the exact shade matters.
  • Fabric swatches and sale items, unless faulty.